Contact
Start a brief.
Send the form on this page. Brandcraftstudio replies within one business day, Monday to Friday, with a listening-session time, a request for one missing fact, or a clear no. We do not auto-acknowledge and then disappear. If you write on a Friday afternoon, expect Monday.
Prepare
What to put in a brief
A useful brief is specific and unfinished. We do not need a forty-page RFP. We need to know the product, the date it has to exist in the world, who will say yes, and what you already have (photography, a claim library, a printer). If you are unsure which practice you need, say so — “Not sure yet” is an honest option on the form.
Do not send passwords, health records or customer lists through this form. If a later stage needs a file drop, we will open a channel that is suited to it.
- The product or program and who it is for
- A deadline that includes production, not only “internal review”
- The decision-owner and how they prefer to review
- Languages required (English, French, or both)
- What already exists: brand files, photos, a current site, a media plan
Richmond Street
Visiting the studio
401 Richmond Street West is a short walk from Osgoode station. Suite 320 is not a walk-in shop. Send the brief or call +1 416 598 2740 so we can meet you at the elevator. Paid lots and street parking sit on Richmond; allow time. We are closed weekends and statutory holidays, and Fridays end at 16:00 ET.
Questions
Before you write
What is the smallest project you will take?
A studio day or a tightly scoped artefact — a guidelines rescue, a landing page, a packaging reprint with a real press date. We will not open a six-week program to hide a two-day job. If the work is smaller than a day, we will say so and, if we can, point you at a freelancer.
How soon can a project start?
Listening sessions are usually offered within a week of a complete brief. Making starts when the signed brief and the materials are in. In a busy month that can be two to four weeks after listening. We will not invent a start date that collides with someone else’s press check.
Will you take design-only work with no media?
Yes. Plenty of engagements stop at identity, packaging or a site. Media planning is a practice, not a requirement. If you already have a media team, we will hand them files in the sizes they actually bought and stay out of the buying unless you ask us in.
How is cost decided?
After the listening session we quote a fixed project, a monthly retainer block, or a studio day. The quote names scope, rounds and calendar. We do not publish a rate card on this site because a cold-brew pack and a logistics website are not the same job. If the brief changes, the quote changes in writing.
Who owns the files and the rights?
Finished files for the paid scope transfer to you on payment, with a licence to use them for your business. Partner photography and fonts follow their own licences, which we put in the proposal. Unused routes stay with Brandcraftstudio unless you buy them. We do not hold files hostage for a testimonial.
Do you work with clients outside Toronto?
Yes. Listening can be a video call. Press checks and store walks still happen in person when the work needs them; we travel in Canada when the calendar and the run justify it. Remote clients still name a decision-owner. Time zones are booked in Eastern Time.
Do you make bilingual materials?
Yes. English and French are planned together, with partner writers, and proofed as two originals. Tell us in the brief if both languages are required. If only one is funded, we still leave space in the system for the other so you are not forced into a redesign later.
What if we only need an audit?
Book a studio day. We will review the current system — site, pack, listings, guidelines — and leave you a written note with the repairs that matter. An audit is not a free pitch. If you later want the repairs done here, the day becomes the first stage of a project quote.
Call
Prefer the phone?
Brandcraftstudio · +1 416 598 2740 · Mon–Thu 9:00–18:00, Fri 9:00–16:00 (ET).